We aim to despatch stock items within 2-3 working days of receiving your credit or debit card payment made through our secure payment servers PayPal and Google Checkout.
However, please note that the delivery schedule for our discount Irish linen bedding and table linens (not the tea towels which we keep in stock for immediate delivery) is dependent on the weavers in Northern Ireland. Irish linen bedding and table linens are special order products and can take 3-4 weeks for delivery. For futher information, please see 'Delivery of Irish Linen Bedding and Table Linen' below.
Irish linen fabrics are usually delivered within 10 working days of receiving your order, although if there is to be a delay we will contact you. If you are unable to wait , we will of course refund your payment.
Regarding our hand decorated gift tins: although we try to keep the full range in stock and ready to despatch immediately, occasionally we may run out of a particular design. In which case, the tin will be decorated to order, and thus may take up to 5 working days before despatch.
Making your payment either by cheque or bank transfer
If you would prefer to make your payment by cheque, this option is available at the online checkout. Choose the postal payment option, then go through checkout. Once we receive your cheque, we will be in touch to give you a delivery date for your order.
If, however, you'd prefer not to use the online shopping basket at all, simply place your order by email in the Contact Us section of the site. If we receive your message within normal business hours, someone will be in touch with you the same day. Once we have received postal payment, your order will be despatched within the usual time frame specified above.
For direct bank transfer payments, please contact us for our bank details.
Also, when you pay by cheque or bank transfer, our own costs are reduced. So if your order amounts to £300 or more, do contact us and request a reduction of £5. This £5 reduction remains valid even on special offers and other reduced priced goods.
Delivery of Irish Linen Bedding and Table Linen
In order to secure the best possible prices for our customers (possibly the lowest prices available anywhere for Thomas Ferguson Irish linen products), all orders are placed directly with the weavers in Northern Ireland - from where your order for linen will be cut and made-up specially for you. Therefore, we trust you will understand why such orders can take up to 28 days before delivery. That said, over half the orders for linen are fulfilled within 3 weeks (sometimes only two weeks) of the order being placed. However, even for those items taking a full month before delivery, we are certain you will agree that pure Irish linen at our special discount prices is well worth waiting for!
Why we are unable to accept credit card payments over the phone
Currently we do not have the facility to accept credit or debit card payments over the phone. We never see a customer's credit or debit card details, as all online payments are processed entirely through the third party secure PayPal and Google Checkout systems. As we are still a new business, this is the most cost effective method for the time being.
Once your order has been despatched, you will receive email notification.
Although we make every reasonable effort to ensure that orders are delivered within the times specified above, unfortunately we cannot guarantee that they will not be affected by unforeseen circumstances affecting either Royal Mail or the courier service used at the time.
Low Flat-rate Postage and Packing Charge for Most Orders
Currently we offer a very reasonable flat-rate postage and packing charge of £2.50 for most orders (including Lloyd Loom wicker furniture, butler's trays and certain mirrors) within the UK. For heavy parcels sent to certain postcodes in remote regions of the UK, our courier may apply a surcharge. Should this be the case, we will contact you by email requesting the additional charge. If, however, you should then decide to cancel your order, we will refund any payment you may have already made.
If there is no one available to take delivery at your home address, perhaps you could arrange for the parcel to be delivered to your place of work? If there is no one at your delivery address to sign for the parcel, the postie will normally leave a card informing you that the parcel can be collected from your nearest main post office.
Please be aware that Royal Mail will hold Recorded Delivery items for just one week before returning them to us. Should this occur, you will be liable for the re-delivery charge. If, however, you then decide to cancel the order, we will refund the full cost of the goods, excluding the original delivery charge, which for most items is considerably less than the actual postage costs.
To summarise: most lightweight orders are sent via Royal Mail Recorded Delivery. Weighty parcels containing heavy curtains or bed linen, for example, are sent via courier service. All deliveries require a signature on receipt
Returns Policy
We hope that you will be delighted with your purchase. If, however, for any reason you are dissatisfied with the goods, we will exchange the item or issue a refund if it is returned to us within 10 days of receipt. Please ensure that the returned item is in a saleable condition and contained within the original packaging. Except if an item is defective in any way, or if the wrong item was sent, we are unable to refund the delivery charges incurred in returning goods to us.
Please note that fabric, bespoke orders and mongramming of linen is non-returnable. Therefore, we strongly advise you to obtain fabric swatches before placing your order. A small charge is made for fabric swatches. Please contact us with your requirements.
No liability can be accepted for any returned goods that are lost or damaged in transit. Therefore, we strongly recommend that you use a recorded delivery service. This returns policy does not affect your statutory rights.
Delivery And Returns Policy for Furniture
If you are not completely satisfied with the condition of your furniture purchase, please notify us as soon as possible of any problems that you have found - ideally within 3 days of receipt, but no later than 7 days. We will then arrange to have the faulty item collected and replaced.
Our furniture supplier reserves the right to repair furniture in the customer's home, or accept a return for repair and/or replacement. It's essential that you retain the packaging until you have inspected the item, as we can't accept returns without the furniture being re-packed. In order to avoid damage in transit (or to avoid further damage), courier companies will not collect anything unless it's packed properly. Where a replacement is not available, we will offer a refund.
Under the distance selling regulations, you are entitled to change your mind about a piece of furniture within 7 days of receipt and ask us to collect it. The piece of furniture must be unused and be completely re-wrapped in the original packaging. Without this the courier will not collect from you. Returns of this nature will be subject to carriage being charged at the prevailing rate, both for delivery and for collection. The amount refunded to you will therefore be less the charges made by the courier company. We regret that we are unable to offer a sale or return facility. This returns policy for furniture does not affect your statutory rights.
Delivery Schedule for Furniture
For most parts of the UK, please allow 14 working days for delivery, from date of receipt of payment. Please allow a further 3-5 days for Scottish Highlands and Islands, AB postcodes, Devon and Cornwall.
Delivery Charges for Furniture
Please note that our postage rates for most items is set at a flat-rate of £2.50. This also applies to Lloyd Loom wicker and some other pieces of furniture where indicated. All other heavy pieces of furniture, including beds, headboards, chests of drawers, certain mirrors (unless otherwise specified) and tables are charged as outlined below.
Please note that our furniture is not the usual flat-pack variety, but solidly built pieces which are usually delivered in one piece - except for beds and large wardrobes. These will be partially dismantled to facilitate delivery and to enable the furniture to go up most staircases. For these reasons, we use a dedicated furniture carrier, not an ordinary parcel courier service.
Considering that specialist furniture carrier charges are much higher than for ordinary parcel delivery services, we offer the following reasonable delivery rates for addresses within the UK.
England & Wales (except Postcodes below) - £30 for the first item and £10 for subsequent items
England & Wales - Postcodes - BB, BL, CH, CD, DE, DN, EX, FY, HD, HG, HX, L, LA, LL, LS, M, NG, OL, PL, PR, S, SA, SK, ST, TA, TQ, TR, TS, WA, WF, WN - £65 for the first item and £10 for subsequent items.
Scotland £65 for the first item, and £15 for subsequent items
Scottish Islands - please ask for a quote
Northern Ireland - please ask for a quote
If your order amounts to £1,000 or more, and if you can pay by cheque or direct bank transfer, we can offer you a reduction of £4 on every £100 spent, thus reducing (possibly even cancelling out) the delivery charge. We can do this because card payments through PayPal or Google Checkout for high value transactions cost our business much more to process, whereas cheque and bank transfer payments are virtually free for our business - and thus, we can pass on the savings to our customers.
Awkward Access for Furniture Deliveries
Please ensure you advise us of awkward access such as narrow roads, narrow or steep stair cases to flats and small lifts. It is your responsibility to ensure all this information is available to us prior to an attempted delivery. Where difficult access to a premises has not been advised, goods may be left at the point nearest to the address or returned to the depot pending re-delivery. Should the courier be required to re-deliver, a surcharge will be applied.
Failed Collection/Delivery of Furniture
A failed collection/delivery is defined as being the inability of our courier to collect/deliver items to or from the customer for any reason, including: unavailability, refusal by a party to release the items, refusal to assist with a driver-only consignment, or any other reason, within the time/date agreed between our couriers and the customer. In the event of a failed collection/delivery the customer may be charged a re-arrangement fee of £40, or half the delivery fee, whichever is the higher. Should the collection of any items be delayed due to unexpected dismantlement, repacking being undertaken by the customer, or any other reason, then a pro-rata delaying fee of £45 per hour may be incurred.
Overseas Orders
We are pleased to accept overseas orders, except for furniture. However, please contact us before placing your order to enable us to calculate the additional shipping cost. Having received the shipping quote, should you wish to proceed with the order, we will send you a PayPal invoice or payment request to enable you to pay online using your credit or debit card - and you don't need to have a PayPal account in order to use this service.
Please be aware that we can only accept payment in pounds sterling/GBP. Most credit card companies allow foreign currency payments at no extra cost. If in doubt, however, we recommend that you contact your credit card company before placing your order. For countries outside of the EU, there may be import duties and related taxes on certain goods, depending on their value. All such charges are totally out of our control. So before placing an order, we strongly advise overseas customers to make appropriate enquiries within their own country with regards to import taxes.
Privacy Policy
Lily Rose & Wylde does not disclose customer details to any third party without the express permission of the customer and will only store your details as is necessary for the purpose of fulfilling your order. Rest assured, neither do we send marketing emails or advertising material through the post, since we ourselves dislike receiving daily bombardments of this nature.
Security
All payments made through our website by credit or debit card are encrypted by our secure payment server PayPal and Google Checkout.
Business Hours
9.30am - 5.30pm Mon-Fri
We are closed during Bank Holidays
© Lily Rose & Wylde, 2009-2010. All rights reserved
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