For most items, there is a low flat-rate maximum postage of £3.50 (UK)
For orders up to £4 postage is £2.50 (UK)
For orders over £4 but under £6, postage is £3.00 (UK)
For very heavy parcels and furniture, there may be higher delivery charges imposed by couriers for regions such as Northern Ireland, Channel Islands and the Highlands and Islands of Scotland
We do our best to despatch goods as soon as possible, but we cannot guarantee the delivery date or be held responsible for late delivery caused by the postal service or courier. If you require guaranteed special delivery, please contact us for a postage quote, which will depend on the weight of your parcel. The cost for special delivery items by Royal Mail will be charged at the exact rate quoted by the post office.
Unless otherwise stated, we aim to despatch stock items within 2-3 working days of receiving your payment. Exceptions are goods which are made to order - for example, our handmade wedding guest books. For such items, the lead time can be 7-24 business days, or according to the time scale stated in the product description. We kindly request full payment at the time of placing your order.
The delivery schedule for our Irish linen bedding and table linens (not the tea towels which we keep in stock for immediate delivery) is dependent on the weavers in Northern Ireland. Irish linen bedding, huckaback towels and table linens are normally special order products and can take 2-4 weeks before delivery. For further information, please see 'Delivery of Irish Linen Bedding and Table Linen' below.
Irish linen fabrics are usually delivered within 10 working days of receiving your order, although if there is to be a delay we will contact you. If you are unable to wait , we will of course refund your payment.
If you'd prefer to make a payment offline by cheque or bank transfer
If, however, you'd prefer not to use the online shopping basket at all, simply place your order by email in the Contact Us section of the site. If we receive your message within normal business hours, someone will be in touch with you the same day. Once we have received payment by credit or debit card, by cheque, or bank transfer, your order will be despatched within the usual time frame specified above.
For direct bank transfer payments, please contact us for our bank details.
Card Payment by Telephone
We use the secure third party Cardsave gateway for accepting credit and debit card payments. If you would like to make a card payment by telephone, our number is 01267 202202. Please call during our normal office hours of 9.30am-5.30pm Monday to Friday, except Bank Holidays.
Whichever method of payment you choose, please note that Lily Rose & Wylde is a sole trader business intended for retail customers, and thus we are unable to issue VAT receipts for business to business transactions.
Delivery Schedules for Irish Linen
In order to secure the best possible prices for our customers (possibly the lowest prices available anywhere for Thomas Ferguson Irish linen products), all orders are placed directly with the weavers in Northern Ireland - from where your order for bed linen will be cut and made-up specially for you. Therefore, we trust you will understand why such orders can take up to 28 days before delivery. That said, over half the orders for linen are fulfilled within 3 weeks (sometimes only two weeks) of the order being placed.
Ferguson's table linens are frequently available from stock and delivered within 7-10 working days. Huck towels can take 2-4 weeks before delivery as these may need to be cut and sewn to order. Irish linen fabrics are normally despatched within 10 working days. We hold stock of Irish linen tea towels, and thus can normally despatch these within 2 working days.
Low Flat-rate Postage and Packing Charge for Most Orders
For the majority of goods, the flat rate charge is £3.50 for orders within the UK. For heavy parcels of over 2kg sent by courier to postcodes in more remote regions of the UK (e.g. Highlands and Islands of Scotland), the courier company may apply a surcharge. Should this be the case, we will contact you by email requesting the additional charge. If, however, you should then decide to cancel your order, we will refund any payment you may have already made.
If there is no one available to take delivery at your home address, perhaps you could arrange for the parcel to be delivered to your place of work? If there is no one at your delivery address to sign for the parcel, the postie will normally leave a card informing you that the parcel can be collected from your nearest main post office.
Please be aware that Royal Mail will hold Recorded Delivery items for just one week before returning them to us. Should this occur, you will be liable for the re-delivery charge.
To summarise: most lightweight parcels weighing under 2kg are sent via Royal Mail Recorded Delivery. Weighty parcels of 2k plus are sent via courier service. All deliveries require a signature on receipt
We hope that you will be delighted with your purchase. If, however, for any reason you are dissatisfied with the goods, we will exchange the item (if stock is available) or issue a full refund of your original payment.
Do please contact us prior to returning the goods, which must be within 7 working days of receiving your order. Please include your receipt with returned items. Please also ensure that the returned item is in a saleable condition and well packed to prevent damage in the post. Except if an item is defective in any way, or if the wrong item was sent, we are unable to refund the delivery charges incurred in returning goods to us. Where applicable, return postage refunds may need to be paid to you by cheque, as our card processors Cardsave and PayPal can only refund the original amount debited from your card at the time you placed the order.
For customised orders, we are not obliged under the Distance Selling Regulations to accept returns for items such as Irish linen goods which have been cut and sewn to order; also our made-to-order guest books, keepsake boxes and photo albums - with the exception of items which arrive faulty in some way. Likewise, we cannot accept returns for fabrics which have been cut to order, and thus we strongly recommend that you request fabric samples before placing your order.
It's advisable to send your returned item by a recorded delivery service, as we cannot be held responsible for returned items lost in the post.
This returns policy does not affect your statutory rights.
Lily Rose & Wylde
Delivery And Returns Policy for Furniture & Mirrors
If you are not completely satisfied with the condition of your purchase, please notify us as soon as possible of any problems that you have found - ideally within 3 days of receipt, but no later than 7 days. We will then arrange to have the faulty item collected and replaced. Please note that we cannot accept a return simply because the colour or finish is not exactly as reproduced on your monitor, as computer monitors vary in the way that colour and finishes are conveyed. Also, when ordering items described as 'distressed' or 'shabby style', the wood will most likely be deliberately chipped, dented and scratched to impart a well-worn appearance. Such imperfections should not be regarded as accidental damage. Before ordering such pieces, please be certain that 'shabby' is to your taste.
In order to avoid damage in transit (or to avoid further damage), furniture carrier companies will not collect items of furniture unless packed properly. Where a replacement is not available, we will offer a refund.
Under the distance selling regulations, you are entitled to change your mind about a piece of furniture within 7 days of receipt and arrange to return it. The piece of furniture must be unused and be completely re-wrapped, so it's always advisable to keep the original packaging for at least 7 days. Without adequate packaging the courier will not collect from you. Returns of this nature will be subject to carriage being charged at the prevailing rate.
Please note that the return address for furniture will be different from our business address, as such items are stored in a furniture warehouse. For this reason, we kindly request that you contact us to request the returns address before arranging delivery.
Please be aware that the carriage charges shown on our website are greatly subsidised. Therefore, we are unable to absorb the cost of returns - that is to say, unless the furniture was received damaged. The amount refunded to you for a returned item will be less the charges made by the carrier. We regret that we are unable to offer a 'sale or return' facility.
This returns policy for furniture does not affect your statutory rights.
Delivery Schedule for Furniture
Most items are delivered within 7-15 working days. If an item is out of stock, it's worth contacting us to find out when new stock is due to arrive. Please note - we cannot be held responsible for delays to the delivery schedule caused by the third party furniture carrier. However, we will act promptly to chase the delivery company should there be any delays.
Delivery Charges for Furniture
Unless otherwise stated in the appropriate section, our postage rates for most items is set at a flat-rate of £3.50.
Our furniture is not the usual flat-pack variety, but solidly built pieces which are delivered in one piece.
The courier company may surcharge for heavy items to be delivered to certain regions, including the Highlands and Islands of Scotland, The Channel Islands, Isle of Man, Northern Ireland, Isle of Wight. The surcharges vary, so if you are in doubt, please contact us to request a delivery quote before placing an order from the furniture section of our website.
Awkward Access for Furniture Deliveries
Please ensure you advise us of awkward access such as narrow roads, narrow or steep stair cases to flats and small lifts. It is your responsibility to ensure all this information is available to us prior to an attempted delivery. Where difficult access to a premises has not been advised, goods may be left at the point nearest to the address or returned to the depot pending re-delivery. Should the courier be required to re-deliver, a surcharge will be applied.
We are pleased to accept overseas orders, with the exception of furniture and mirrors. However, please contact us to request a shipping quotation, which will depend on the weight of your parcel. Shipping is charged at the cost price, as quoted by either the post office or courier company. Having received the shipping quote, should you wish to proceed with the order, we can accept credit or debit card payment by telephone if preferred. Alternatively, due to the different time zone, you may prefer to receive a "Pay By Link" email. This email will include a link to the third party secure payment gateway Cardsave, thus enabling you to make a credit or debit card payment online.
Please be aware that we can only accept payment in pounds sterling/GBP. For countries outside the EU, there may be import duties and related taxes on certain goods, depending on their value. All such charges are totally out of our control. So before placing an order, we strongly advise overseas customers to make appropriate enquiries within their own country with regards to any duties which may be payable.
Lily Rose & Wylde never discloses customer details to any third party. Your contact details are taken solely for processing your order. We never send marketing emails, newsletters or any other form of advertising material by email or through the post, as we ourselves dislike receiving daily bombardments of this nature. Should we need to contact you at all, this will be in connection with an order you have placed with us. For example, we may need to advise you of the estimated delivery date for custom orders of Irish linen or wedding items.
All payments made through our website by credit or debit card are encrypted by our secure third party payment servers, Cardsave and PayPal.
9.45am - 5.30pm Mon-Fri
We are closed Bank Holidays.