Low Flat-Rate Postage of £2.50 (UK) for most items, with exceptions for furniture delivered to surcharge postal regions outlined below. International customers please contact us for postage quotation which will depend on the weight of your chosen goods.
We do our best to despatch goods as soon as possible, but we cannot guarantee the delivery date or be held responsible for late delivery caused by the postal service or courier. If you require guaranteed special delivery, please contact us for the postal or courier quote.
Unless other wise stated, we aim to despatch stock items within 2-3 working days of receiving your payment. Exceptions are goods which are made to order - for example, decorated jewellery boxes, evening bags and wedding guest books.
However, please note that the delivery schedule for our Irish linen bedding and table linens (not the tea towels which we keep in stock for immediate delivery) is dependent on the weavers in Northern Ireland. Irish linen bedding, huckaback towels and table linens are normally special order products and can take 2-4 weeks before delivery. For further information, please see 'Delivery of Irish Linen Bedding and Table Linen' below.
Irish linen fabrics are usually delivered within 10 working days of receiving your order, although if there is to be a delay we will contact you. If you are unable to wait , we will of course refund your payment.
Making your payment either by cheque or bank transfer
If you would prefer to make your payment by cheque, this option is available at the online checkout. Choose the payment off line option, then go through checkout. Once we receive your cheque, we will be in touch to give you a delivery date for your order.
If, however, you'd prefer not to use the online shopping basket at all, simply place your order by email in the Contact Us section of the site. If we receive your message within normal business hours, someone will be in touch with you the same day. Once we have received postal payment, your order will be despatched within the usual time frame specified above.
For direct bank transfer payments, please contact us for our bank details.
Payment by Telephone
If you would like to make a credit card payment by telephone (UK only), our number is 01267 202202. Please call during our normal office hours of 9.30am-5.30pm Monday to Friday, except Bank Holidays.
Delivery of Irish Linen Bedding
In order to secure the best possible prices for our customers (possibly the lowest prices available anywhere for Thomas Ferguson Irish linen products), all orders are placed directly with the weavers in Northern Ireland - from where your order for linen will be cut and made-up specially for you. Therefore, we trust you will understand why such orders can take up to 28 days before delivery. That said, over half the orders for linen are fulfilled within 3 weeks (sometimes only two weeks) of the order being placed. However, even for those items taking a full month before delivery, we are certain you will agree that pure Irish linen at our special discount prices is well worth waiting for! Ferguson's table linens, however, are frequently available from stock and delivered within 7-10 working days.
Low Flat-rate Postage and Packing Charge for Most Orders
Currently we offer a very reasonable flat-rate postage and packing charge of £2.50 for most orders within the UK. For heavy parcels sent to certain postcodes in more remote regions of the UK, our courier may apply a surcharge. Should this be the case, we will contact you by email requesting the additional charge. If, however, you should then decide to cancel your order, we will refund any payment you may have already made.
If there is no one available to take delivery at your home address, perhaps you could arrange for the parcel to be delivered to your place of work? If there is no one at your delivery address to sign for the parcel, the postie will normally leave a card informing you that the parcel can be collected from your nearest main post office.
Please be aware that Royal Mail will hold Recorded Delivery items for just one week before returning them to us. Should this occur, you will be liable for the re-delivery charge. If, however, you then decide to cancel the order, we will refund the full cost of the goods, excluding the original delivery charge, which for most items is considerably less than the actual postage costs.
To summarise: most lightweight orders are sent via Royal Mail Recorded Delivery. Weighty parcels of 2k plus are sent via courier service. All deliveries require a signature on receipt
Returns Policy
We hope that you will be delighted with your purchase. If, however, for any reason you are dissatisfied with the goods, we will exchange the item or issue a refund if it is returned to us within 10 days of receipt. Please ensure that the returned item is in a saleable condition and preferably contained within the original packaging. Except if an item is defective in any way, or if the wrong item was sent, we are unable to refund the delivery charges incurred in returning goods to us.
Please note that fabric cut by the metre, also bespoke/custom made items (e.g. personalised wedding guest books) are non-returnable. Before placing an order for linen cut by the metre, please don't hesitate to request fabric swatches.
No liability can be accepted for any returned goods that are lost or damaged in transit. Therefore, we strongly recommend that you use a recorded delivery service. This returns policy does not affect your statutory rights.
Delivery And Returns Policy for Furniture
If you are not completely satisfied with the condition of your furniture purchase, please notify us as soon as possible of any problems that you have found - ideally within 3 days of receipt, but no later than 7 days. We will then arrange to have the faulty item collected and replaced. Please note that we cannot accept a return simply because the colour is not exactly as reproduced on your monitor, as computer monitors vary in the way that colour is conveyed.
Our furniture supplier reserves the right to repair furniture in the customer's home, or accept a return for repair and/or replacement. It's always a good idea to retain the packaging until you have inspected the item. In order to avoid damage in transit (or to avoid further damage), courier companies will not collect anything unless it's packed properly. Where a replacement is not available, we will offer a refund.
Under the distance selling regulations, you are entitled to change your mind about a piece of furniture within 7 days of receipt and ask us to collect it. The piece of furniture must be unused and be completely re-wrapped, so it's always sensible to keep the original packaging for at least 7 days. Without adequate packaging the courier will not collect from you. Returns of this nature will be subject to carriage being charged at the prevailing rate, both for delivery and for collection.
Please be aware that the carriage charges shown on our website are greatly subsidised. Therefore, we are unable to absorb the cost of returns - that is to say, unless the furniture was received damaged. The amount refunded to you for a returned item will be less the charges made by the carrier. Currently the charges made by our dedicated furniture carrier are £65-£75 for collection and delivery (the higher charge is for surcharge postcodes). We regret that we are unable to offer a sale or return facility.
Customised Furniture
Please note that custom furniture (e.g. custom finishes, custom dimensions) are non-returnable, unless the furniture arrives faulty or damaged in some way. Therefore, we strongly advise you to be absolutely certain before placing your order. If you decide to cancel after 7 days of placing a custom order, and if work has already commenced, we reserve the right to deduct from any deposits paid the costs incurred in commisioning your order with the furniture maker. This may amount to part or all of the deposit paid. The required deposit for custom orders (i.e. French Louis style beds) is 35% of the full purchase price.
This returns policy for furniture does not affect your statutory rights.
Delivery Schedule for Furniture
Most French style beds are built to order with a lead time of 3-4 months. Once an item is in the warehouse and ready to despatch, please allow 14 working days for delivery, from date of receipt of payment. Please allow a further 3-5 days for deliveries to Scotland and the Islands, Devon and Cornwall.
Delivery Charges for Furniture
Please note that unless otherwise stated in the appropriate section, our postage rates for most items is set at a flat-rate of £2.50.
Our furniture is not the usual flat-pack variety, but solidly built pieces which are usually delivered in one piece - except for beds which will be dismantled to facilitate delivery and to enable the bed to go up most staircases. For these reasons, we use a dedicated furniture carrier, not an ordinary parcel courier service.
Our specialist furniture carrier will apply a surcharge for deliveries to certain remote postcodes within the UK.
Surchage Postcodes: BB, BL, CH, CD, DE, DN, EX, FY, HD, HG, HX, L, LA, LL, LS, M, NE, OL, PL, PR, S, SA, SK, ST, TA, TQ, TR, TS, WA, WF, WN .
£28 for the first item and £10 for subsequent items.
Scottish Islands - please ask for a quote, but the cost is likely to be high.
Northern Ireland - please ask for a quote, although the cost is likely to be high.
Awkward Access for Furniture Deliveries
Please ensure you advise us of awkward access such as narrow roads, narrow or steep stair cases to flats and small lifts. It is your responsibility to ensure all this information is available to us prior to an attempted delivery. Where difficult access to a premises has not been advised, goods may be left at the point nearest to the address or returned to the depot pending re-delivery. Should the courier be required to re-deliver, a surcharge will be applied.
Failed Collection/Delivery of Furniture
A failed collection/delivery is defined as being the inability of our courier to collect/deliver items to or from the customer for any reason, including: unavailability, refusal by a party to release the items, refusal to assist with a driver-only consignment, or any other reason, within the time/date agreed between our couriers and the customer. In the event of a failed collection/delivery the customer may be charged a re-arrangement fee of £55, or half the delivery fee, whichever is the higher. Should the collection of any items be delayed due to unexpected dismantlement, repacking being undertaken by the customer, or any other reason, then a pro-rata delaying fee of £45 per hour may be incurred.
Overseas Customers
We are pleased to accept overseas orders, except for furniture. However, please contact us to request a shipping quotation, which will depend on the weight of your parcel. Shipping is charged at the cost price, as quoted by either the post office or courier company. Having received the shipping quote, should you wish to proceed with the order, we will send you a PayPal invoice/payment request by email. This will enable you to pay online using your credit or debit card. You don't need a PayPal account in order to use the secure third-party PayPal gateway.
Please be aware that we can only accept payment in pounds sterling/GBP. Most credit card companies allow foreign currency payments at no extra cost. If in doubt, however, we recommend that you contact your credit card company before placing your order. For countries outside the EU, there may be import duties and related taxes on certain goods, depending on their value. All such charges are totally out of our control. So before placing an order, we strongly advise overseas customers to make appropriate enquiries within their own country with regards to any duties which may be payable.
Privacy Policy
Lily Rose & Wylde never discloses customer details to any third party. Your contact details are taken solely for the purpose of fulfilling your order. Rest assured, neither do we send marketing emails, newsletters or any other form of advertising material by email or through the post, as we ourselves dislike receiving daily bombardments of this nature.
Security
All payments made through our website by credit or debit card are encrypted by our secure payment server PayPal and Google Checkout.
All payments made through our website by credit or debit card are encrypted by our secure payment server PayPal and Google Checkout.
Business Hours
9.30am - 5.30pm Mon-Fri
We are closed Bank Holidays